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General terms

General regulations and definitions

These General Conditions of Sale (GCS) are formulated in accordance with the regulations on contracts concluded outside business premises and, in particular, in compliance with the provisions of Legislative Decree no. 206 dated 6th September 2005 (Consumer Code) and subsequent amendments and additions relating to international electronic commerce. This notice governs the contract for the purchase and sale of products (“Products”) made by any natural person qualifying as a purchaser (“Customer”) through the electronic platform (“Site”), exclusively owned by Decorcasa srl (“Seller”). A “Customer” is defined as any natural person (VAT taxable person) who concludes the purchase contract with Decorcasa srl for purposes not related to his professional or business activity. By accessing e-commerce users agree to fully comply with these conditions contained in this declaration. Decorcasa srl, owner of the website, reserves the right to ask those who do not respect these terms, to refrain from using this website. The customer acknowledges that: The goods covered by these clauses/general conditions, also referred to as “Products”, are offered for sale on the website exclusively owned by the company Decorcasa srl, with registered office in Arezzo, Via Madonna del Prato n. 94, postcode 52100, registered with the Arezzo Chamber of Commerce No. AR – 169510 of the Register of Companies, CF 02208030516, VAT 02208030516, PEC address Orders may only be placed by persons of legal age and who are not legally incapacitated. The language in which the Contract is concluded is Italian. In case of contrast between the versions of the General Conditions prepared in a language other than Italian and accepted by the Customer, the meaning and interpretation of the General Conditions in Italian shall prevail.

1. Object and conclusion of the contract

These GCS shall govern the contract for the purchase and sale of Products by any natural person who qualifies as a Customer in accordance with the General Provisions via the electronic platform These GCS shall govern the contract for the purchase and sale of Products by any natural person who qualifies as a Customer in accordance with the General Provisions. With this e-commerce contract Decorcasa srl sells to the Customer, who buys at a distance, the Products offered on the site of its exclusive property. The contract is concluded through the Internet, through the Customer accessing the website (as a Registered User or Guest User) and through the sending of a purchase order made according to the procedure provided by the website itself (selection of goods, loading on cart, selection of delivery destination, shipping and payment methods). The order is considered formally accepted by Decorcasa srl sending the Customer an order confirmation e-mail containing a summary of the order and payment details. The customer undertakes to verify the correctness of the personal data contained in it and to promptly communicate any corrections to Decorcasa srl. The sales contract is concluded upon payment of the amount due by the customer in the manner chosen.

2. Registration on the site

In order to register and purchase on it is mandatory: to be at least 18 years of age; to meet the necessary requirements to enter into legally binding contracts; to have a valid e-mail address. Registered users will have the right to consult in their User Area the personal data provided, the orders in progress, those concluded and their status. It is also possible for non-registered users, defined as “guest users”, to purchase who will be required to have an active e-mail address in order to send the essential notifications for the conclusion of the purchase process. Access to the site and its services is for personal use only.

3. Product availability

Decorcasa srl is an authorized retailer of all the brands on its website and guarantees that all items sold on are 100% original. The assortment shown on the platform reflects the availability of each item in stock at the time the Customer places the order. In the event that the items ordered are not available, or if for some reason the order cannot be fully or partially processed, Decorcasa srl’s Customer Service Department will promptly inform the Customer. The Customer will be given the opportunity to modify the order or to request a refund of the amount of the non-deliverable goods. Once confirmed and processed, orders cannot be modified.

4. Shipments: times, costs and modes of transport

Upon receipt of notification of payment, Decorcasa srl staff will pack the shipment and contact the designated courier. Orders paid for before 12 noon on working days will be packaged and delivered to the courier no later than 2 p.m. the following day. Orders placed at the weekend (or in the case of a bank holiday the following day) will be processed by 6.00 p.m. on the first following working day. The times for packaging and shipping the goods in the period 10th – 24th December may be longer than those indicated. Traceability of the shipment Once the goods have been delivered to the courier, the Customer will receive an automatic e-mail notification containing the information required to track the shipment (tracking number). Non-registered Customers can track the shipment on the courier’s web platform by entering the code received, or by contacting the courier directly. Delivery time Decorcasa srl relies on fast and reliable couriers able to guarantee Express deliveries. We do not make deliveries outside the national territory. Transport may require up to 5 working days for deliveries in Italy.
The customer may also decide to pick up their purchase at the Decorcasa srl store in Arezzo during the store’s opening hours, including Saturday, as indicated on the website This option must be selected during purchase check-out. Responsibility during transport The products ordered are transported at the recipient’s own risk. In any case Decorcasa srl will not be liable for any delays due to Customer negligence (unavailability of the Customer, incorrect address or telephone number), negligence of the carrier or force majeure beyond the Seller’s control. Such fatalities will not give the Customer any right to withdraw from the contract with the Seller, nor will they entitle a claim for reimbursement for damages or interest.
In case of a delay in delivery due to causes attributable to the Customer, any incidental expenses will be deducted from the refund due to the Customer.
The Customer will be expressly required to carefully inspect the package upon receipt of the goods to verify the integrity of the packaging and correspondence to the order of the product contained. A non generic “receipt with reservation” detailing the nature of the problem will always be necessary in case the goods received are damaged and the package tampered with. In this case it will be the explicit responsibility of the Customer to immediately and formally contest the damage to the carrier using the appropriate delivery report and report the incident to Decorcasa srl by sending an email to or by telephoning directly to the assistance service.

5. Methods of payment and refund

The payment methods accepted on are PayPal, Credit Card and bank transfer in advance. PayPal: By selecting the PayPal payment system you can access the PayPal secure site. Here, if you already have a PayPal account, simply login and authorize the payment. If, on the other hand, you do not yet have a PayPal account, after free registration and insertion of your credit card details, you will be able to make payments to Decorcasa srl. Credit Card: you will be able to make payments by VISA., VISA ELECTRON, MASTERCARD, CARTASÌ. Payment will be made on a secure server (SSL). With this system all credit card data will pass directly to the bank company in charge of the collection on an encrypted and secure connection. Payment by bank transfer in advance using the Iban indicated at the time of purchase. The order will be considered accepted once the amount transferred has been received by Decorcasa srl.

6. Right of withdrawal

The right of withdrawal is governed by the current legislation referred to in Articles 52 et seq. of the Consumer Code as amended by LEGISLATIVE DECREE no. 21 of 21 February 2014. The Customer who is a Consumer will have the right to withdraw from the contract for any reason and without penalty within 14 working days and without incurring costs other than those provided for in Article 56, paragraph 2, and Article 57 of the aforementioned decree. Note: The right of withdrawal pursuant to articles 52 and subsequent articles of the Consumer Code is RESERVED EXCLUSIVELY to the Consumer defined in article 3 of the Consumer Code as the natural person acting for purposes unrelated to their entrepreneurial, commercial, artisan or professional activity potentially carried out. Therefore, those who purchase with a VAT number and therefore as a company and/or professionals cannot exercise the right of withdrawal.

7. Modalities of the right of withdrawal

The right of withdrawal shall be exercised as follows: The purchased product must be intact and returned in its original packaging still sealed, complete in all its parts (including packaging and any documentation and accessory equipment: manuals, sticks, etc.). To exercise this right, the User must send Decorcasa srl an email to within 10 working days from the date of delivery of the goods. Once the above mentioned communication has been made, and receipt has been acknowledged by Decorcasa srl, the Customer must send the Product, at his own expense – after regular and suitable packaging in its original packaging materials – by express courier, together with a copy of the receipt, to the following address: Decorcasa srl, via Madonna del Prato 94, 52100 Arezzo. Until receipt in our warehouse the shipment is under the complete responsibility of the User. Decorcasa srl is not liable in any way for damage and/or theft/loss of products returned by uninsured shipments.

8. Returns and refunds

The goods must be returned to Decorcasa srl within the terms specified in point 7 together with the authorization form received. Barring any repair costs for damage to the original packaging, Decorcasa srl will refund the user the full amount within 14 days from the return of the goods by reversal of the amount charged to the credit card or by bank transfer. In the latter case, it will be the Customer’s responsibility to promptly provide the bank details to receive the refund (Customer’s IBAN code).

9. Forfeiture of the right of withdrawal

The customer forfeits the right of withdrawal and the consequent right to reimbursement if Decorcasa srl ascertains the existence of even just one of the following conditions: Use, even partial, of the goods and any consumables; Lack of the external packaging and/or the original internal packaging; Absence of product components (accessories); Damage to the product for causes other than its transport In the above cases Decorcasa srl will return the goods to the User charging the shipping costs.

10. Intellectual property

The design, product images and material contained in the website (the trademarks, logos, HTML code, scripts, texts, designs, images and products) are the exclusive property of Decorcasa srl and protected by copyright. Any reproduction, alteration, transmission, publication or redistribution to third parties for commercial purposes of the images or any other content represented on is strictly prohibited and legally enforceable. The images on faithfully represent the Products. Any variations in colour from the monitor to reality can be attributed to subjective perceptions, screen settings or the lighting of the environment in which the photo was taken, variations for which Decorcasa srl declines all responsibility.

11. Communications and complaints

The website for the sale of articles via the Internet is managed by Decorcasa srl. For any information regarding goods, orders, payments, shipments, deliveries or returns and repairs, you can contact us by writing an email to or by calling (+39) 0575 – 341792 during shop hours as indicated on the website Any complaint or request for replacement must be sent to Decorcasa srl in the manner indicated in the GCS.

12. Applicable law and place of jurisdiction

Commercial relations between Decorcasa srl and the buyers will be governed exclusively by these general conditions of sale, excluding any other agreement unless agreed in writing. For any aspect not provided for, Italian law will be applicable, also for the interpretation of the conditions themselves. Any controversy that may arise regarding the application, execution, interpretation of the contract or of the general conditions of contract will be subject to the jurisdiction of the Court of Arezzo, Italy. In any case, the protection guaranteed to the consumer Customer by the mandatory provisions of the law of the country in which he is habitually resident or is domiciled shall apply.